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FAQ

Frequently Asked Questions Who are Watch Shop UK? Watch Shop UK is a leading internet distributor of brand name watches in the UK, and we are the official stockist for numerous designer watch brands. Watch Shop UK is the online trading name of SDK Jewellers Ltd., established 1991. "Excellent, fast service. Kept me updated through out - thank you" "the best transaction in my life!!!!! Recommending for all" Why are your watches so cheap? The main reason for our low prices is that we buy and sell watches in bulk. We ship hundreds of watches to customers every day in an absolutely efficient manner, which enables us to sell at a lower price than what you would find in a retail outlet where the process of transaction takes a longer period of time. We believe that maintaining the most competitive prices for all of our watches is the primary reason for our extensive and loyal customer base. Finally, because we buy watches in bulk, we buy them cheaper - and we are able to pass these savings onto our customers. However, just because we sell watches in great quantities, that doesn't mean you won't receive the same after care that you would benefit from if purchased at a high street store. Our sales lines are open 7 days a week and, in the event of any problem, our customer support lines are open Monday to Saturday. You also receive full technical support from the manufacturer, as well as their warranty. What if I order a watch and I don't like it? We operate a full 14 days refund policy, where if you change your mind on any purchase you can return it to us within 14 days for a full refund or exchange for another model. All we ask is that the watch is returned to us unworn. Do you sell secondhand watches? No. We only sell 100% brand new goods. Do you sell fake/replica watches? No. All of our watches are 100% genuine products, supplied to us directly from the manufacturer. Do your watches come in boxes? Yes, all of our watches come in the official box from the correct manufacturer, exactly as you would get if you were to purchase them in a high street retailer. An example picture of product packaging is listed on each product details page. We do not sell loose, unboxed watches! Do your watches come with guarantees? Yes, all of our watches come with the full international manufacturer’s guarantee with our official distributor’s stamp. You can purchase from us assured with the knowledge that your watch is fully guaranteed for the full period against workmanship faults. Are you an official supplier of these watches? Yes. We are an official supplier for all of our watch brands. We do not obtain watches from the 'grey market' like some of our competitors. You should beware of buying from companies who are not official suppliers, as they are unable to deal with the manufacturer directly and offer you the support you may need in the event of a problem, or obtain replacement parts.  There has been an explosion of internet watch websites over the past few years, and it can be difficult to determine which are official and which aren't.  With Watch Shop UK, you are assured that we are approved dealers of every brand listed on this website. Are these watches actually in stock? At Watch Shop UK, we stock all of our watches listed on this website – by the thousand. So, unlike some of our competitors, we ship our watches directly from our stock so you can be assured of speedy delivery. We hold our stock in a high security climate controlled warehouse, and our stock turnover is massive - so you won't receive an old watch with a half-dead battery, or one that has been sitting on a jeweller's shelves for six months. What security measures do you take to ensure my credit card details are safe? All of our credit card transactions are processed over a 128-bit SSL connection, which are then processed by Protx, who are one of the UK’s leading credit card processors. This means that your credit card details cannot be intercepted or hacked. We do not store any of your credit card details. Your payment is processed securely over our payment system and no one is able to view any of your sensitive details. Our site is regularly tested to be hacker proof, and we are members of schemes such as SafeBuy and Internet Shopping Is Safe as a testament to how seriously we take internet security. How do you send the items? We ship our items by Royal Mail Special Delivery. This means that you will receive the item before 1 pm following the day of despatch. This method of delivery is fully insured. Certain items under £60 are sent by Royal Mail Recorded Delivery by default, however you can upgrade to special delivery in the checkout. 9 am delivery is also available in the checkout process. Do you ship to BFPO addresses? Yes, this is absolutely fine. Do you ship to international locations? Yes we do. Simply checkout as usual and select your country as normal. Delivery to international locations is usually £7.50 extra, depending on the country. Delivery to Ireland is only £2.50 extra. Can I order by telephone? Yes, you can order by telephone by calling 0844 736 5340 and choosing option 1. Our sales lines are open 7 days a week. Can I pay by cheque? Yes you can, please see: http://www.watchshopuk.com/how-to-buy-a19.html How much is delivery? Delivery is free of charge for all orders within the UK. Delivery to international locations is calculated in the checkout. What kind of packaging do you use to protect my watch in transit? For maximum protection, we use our own custom-cut cardboard boxes, which snugly fit the boxes of all watch brands which we sell, filled with air bags or polystyrene. Also, we appreciate that the purchase of a watch is often intended as a gift, therefore all of our packaging is completely unbranded with no mention of “Watch Shop” on it. "Perfect packaging and description.Very quick delivery.A pleasure thankyou" "Amazingly fast delivery, and in perfect condition - full marks!" "Excellent service.next day delivery. great packaging. Item received in great shape.Thanks " Can you delivery to work addresses? Yes we can. We can deliver to alternative work or residential addresses without a problem. Can I write to you? You can write to us at the following address: Watch Shop UK 26 Cross Street Reading RG1 1SN I have found the same watch cheaper at X.com, can you sell it to me for the same price? We operate a price match scheme, where we will do our best to match the price of any competitor who is an official dealer. We will not price match with non-official dealers. Remember, though, that not all watch websites are created equal. We are certain that we offer the best transactional experience in the UK for the purchase of watches of jewellery. From the moment of ordering, our email updater will keep you constantly informed of your order status, and then you will be informed of the tracking number when it is despatched, so you can track it to your door. We will even, free of charge, send you a free text message to your mobile when it is despatched to let you know when to wait in for delivery. Do you have an email address? Due to the large volumes of email which we receive, we do not use a direct email address. Instead, we use a database driven support system which you can access from www.watchshopuk.com/support Can you deliver on a Sunday? Unfortunately, we are unable to deliver on Sundays. What if my watch stops working? In the event of your watch having a problem, as an official dealer we can provide you with the full support that you require. As well as this, you also receive direct support from the manufacturer of the watch themselves, who usually offer a technical support helpline and guarantee center. We provide you with full support after your purchase. "Great Seller! 10 out of 10! Unfortunately I had to send the watch back as it was too big for me. The after care service was great and I got my refund promptly. Would definitely use this seller again!" "First rate service, even after i'd ordered the wrong watch. A quick phone call later & all was sorted. The watch, ordered on the Wednesday arrived first thing on Thursday in 1st class condition." I wish to speak to someone in marketing, how can I contact you? We are unable to entertain marketing offers by telephone – the best way to contact us regarding this is to use www.watchshopuk.com/support